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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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chase mabb

July 22, 2025

5  out of  5
rating by chase mabb
"I’ve used them since I turned 16 and got my first vehicle. It’s been 10 years now with them. They never give me any issues and are always easy to work with, especially Martha."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jesse Casillas

July 22, 2025

5  out of  5
rating by Jesse Casillas
"I’ve had an excellent experience working with Jacob and Bruce Horner from State Farm. Both Jacob and Bruce are professional, knowledgeable, and truly care about their clients. I have multiple policies with them, including life insurance, and they’ve made the entire process smooth and stress-free. They took the time to explain my options in detail, ensuring I felt confident in my choices. They’re always quick to respond, answer any questions I have, and follow up to make sure everything is in order. I really appreciate the personalized attention and peace of mind they provide. I would highly recommend Jacob and Bruce Horner to anyone looking for trustworthy, reliable agents who go above and beyond!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Gavin Lintz

July 22, 2025

5  out of  5
rating by Gavin Lintz
"Jacob Hoerner is an amazing agent who was able to get me coverage and answered all my questions. Highly recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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BIgg Ques'

July 18, 2025

1  out of  5
rating by BIgg Ques'
"This company replied saying what State Farm doesn’t offer movers insurance when I just finished up with the same questions in Phoenix at another Statefarm location that says that would be happy to give me a policy. Im sorry your just not a genuine person wanting to do business with me for whatever reason I was on hold for less that 45 seconds to speak with your underwriter."
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Marques Knight

July 17, 2025

1  out of  5
rating by Marques Knight
"I wouldn't trust this place with your business. I called to get a quote for a small business and the guy said he would check with their underwriter. When he came back to the phone he told me that my business was not eligible for insurance and when I asked him what was the criteria, he said their isn't one, and he fumbled around to find the reason. Sounds a lot like discrimination to me. I asked him what businesses fit the criteria for insurance and he began with explaining car insurance, I said wait.. no.. you don't offer business insurance? He said we do just not to small your company like small business moving companies. I have $4000 grand in my hand ready to invest in a full policy and this guy just doesn't know what he is doing. What a waste of time trying."
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. As an agency, we have to follow State Farm's eligibility and guidelines. At this time, moving companies are not eligible with State Farm. Customer satisfaction is our number one priority. Unfortunately, occasionally there are circumstances beyond our control. Best of luck in your business endeavors. "
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Matt Simpson

February 28, 2025

5  out of  5
rating by Matt Simpson
"Best agent in town...ive had several over the years ..but Bruce and his team are the best."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Michael Schwarzwalder

January 23, 2025

5  out of  5
rating by Michael Schwarzwalder
"Wow! Bruce Hoerner and his team are the best people i have worked with in my 40 years of home and auto insurance. Promise look no further! Recommend to family and friends."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Scott Pettit (scooter1991)

November 15, 2024

5  out of  5
rating by Scott Pettit (scooter1991)
"Martha and Jodi both did an excellent job of helping me getting my insurance switched over to something more affordable and more suited for me. With Martha going out of her way of doing research and going above and beyond to insure my vehicle. I truly appreciate it!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jesse Anderson

May 11, 2024

5  out of  5
rating by Jesse Anderson
"Bruce and his Staff are top notch .. always friendly and extremely helpful.. highly recommend 🤌"
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Janet Pucik

January 23, 2024

5  out of  5
rating by Janet Pucik
"The Best. I love my State Farm. Always the best service. Martha is Awesome 😎"
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Antonio Vela

December 18, 2023

5  out of  5
rating by Antonio Vela
"Excellent people, great customer service"
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Lee Danzer

August 31, 2023

5  out of  5
rating by Lee Danzer
"Great experience so far"
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Alex Briones

July 7, 2023

5  out of  5
rating by Alex Briones
"Jake H from this State Farm branch was absolutely amazing in assisting me with my renters insurance. Despite not visiting the branch in-person, Jake's exceptional knowledge and responsiveness made the entire process incredibly smooth. He patiently addressed all my inquiries, provided clear explanations, and tailored a policy that perfectly matched my needs and budget. I highly recommend Jake and the State Farm branch for their outstanding service and seamless insurance experience."
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Amber Means

April 28, 2023

5  out of  5
rating by Amber Means
"This morning my car would not start, I was so overwhelmed and stressed. But State Farm saved the day, the got me a tow with my roadside assistance and a free Uber to get home. Very grateful for your service and Jake who signed me up was also very helpful it took a whole hour discussing pros and cons. He convinced me to get the roadside assistance and I’m so grateful for him and his patience, I am a college student just trying to make it through the next 1 1/2 of college thank you Jake and the whole State Farm team"
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Niamh Lyons

April 4, 2023

5  out of  5
rating by Niamh Lyons
"Bruce Hoerner and his team have been really fantastic. If you want to speak to someone instead of a computer, if you want personable, efficient and reliable service for your insurance, then call them. A friend recommended them to me years ago, so now I recommend them to everyone."
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Kalisa Hull

January 14, 2023

5  out of  5
rating by Kalisa Hull
"I emailed this morning to get a policy set up on my vehicle that I no longer drive on a daily basis-just one day a week to keep battery alive. I received a call from Martha right when they opened and she was amazing. She listened to what I needed coverage wise and was able to start my policy right away. She was so helpful and I am now paying 20 less than what I was paying before with a company I was with for 5 years! Everything so was easy. I received all documents via email and app access right away. I was hesitant about leaving my insurance company but now know I made the right choice. Highly recommend"
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KBT

November 29, 2022

5  out of  5
rating by KBT
"Have worked with Bruce's office for over 5 years now. They are great. Several years ago, my card on file had expired, and I forgot to update that with my insurance policy, so I was going to lapse on my policy unknowingly. Bruce’s office staff called me before my policy canceled altogether to get it straighten out. Accommodating and easy to work with. We've enjoyed his office staff, and working with his office, in general. Great agent and office."
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Michael Monroe

October 4, 2022

5  out of  5
rating by Michael Monroe
"I’ve had the best experience with this office and staff. I highly recommend anyone to give them a try before choosing a insurance carrier. They have best rates and staff is top notch!"
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Jinx Jinx

September 3, 2019

1  out of  5
rating by Jinx Jinx
"State farm and this agency is a rip off. Raised my insurance twice on two different occasions with no notification or call. Representatives said they were too busy but called me days before to make sure my mailing address was updated and never informed me of any changes to my policy. Representative says that changes are on the bill, walked through this bill with the agent and she could not identify what the changes were about and couldn't resolve my issue. Go to a better insurance company. State farm and this office doesn't care about it's customers. Just money and scams."
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Ashley Rivera

December 22, 2017

5  out of  5
rating by Ashley Rivera
"Staff is always pleasent to talk to..they know me by name when i call.. Very personable..they spent a good amount of time with me when i signed up with them .. Cheapest quote for me.. Very glad i switched companys!"
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william cabano

October 26, 2017

5  out of  5
rating by william cabano
"I have been a customer for over 30 years. I recently switched to this office because another office just wasn't the right fit. Boy what a breath of Fresh air. Denae an agent has been fantastic! I have asked her a million questions over the last month, from setting up my new teenage driver, looking into a car loan, to just answering various questions along the way. Always excellent service, fast responses, and courtesy that I haven't seen in a long time."
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Doug Robertson II

September 29, 2017

5  out of  5
rating by Doug Robertson II
"I have worked with Bruce for almost 10 years now. I insure my cars, motorcycles, and business through him. He always goes out of his way to help me save money. He always has time for me whether an appointment is scheduled or not. He is the best agent I have ever had, as far as my insurance needs are concerned."
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Anna Cummings

September 15, 2017

5  out of  5
rating by Anna Cummings
"I've been insured with Bruce for 4 years and I can confidently say that he's one of the very best! Customer service is top notch. Bruce and his staff are friendly, knowledgeable and prompt. I always feel like they have my best interest at heart. I highly recommend this office!"
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msbutterspreader

September 6, 2017

5  out of  5
rating by msbutterspreader
"Clean office, friendly staff. Any questions I have, they are quick to resolve."
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Jacob Ryan

August 6, 2017

1  out of  5
rating by Jacob Ryan
"Was a customer of Bruce for about 3 years and I felt like every time that I called in and had questions he made it like he was so busy that he didn't want to help me so I had enough of him and his poor customer service. Don't waste your time if you want to stay with State Farm go with a different agent."