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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deborah

Deborah

March 3, 2026

5  out of  5
rating by Deborah
"I want to thank Martha personally of the Bruce Hoerner agency for all her help. Last year State Farm changed its invoicing policy and combined cars under one policy number. With 5 cars being insured with SF it became a difficult to understand the prorations. You no longer had the option of one car and one payment. Most recently SF billed me for a car that had previously been paid under a combined invoice. I contacted Martha and she determined that the car showed paid and had no explanation regarding the secondary invoice. I am 20 year customer and because of Martha's efforts, I remain a SF customer. Martha 5 stars, State Farm 0 stars."
We responded:
"Deborah, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We look forward to providing you with more great experiences in the near future. See you next time!"
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Brandan Bennett

March 2, 2026

5  out of  5
rating by Brandan Bennett
"Martha and Jake are always amazing, take care of me efficiently and with amazing customer service."
We responded:
"Hello Brandan, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you."
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Alexandria Cosgrove

February 26, 2026

5  out of  5
rating by Alexandria Cosgrove
"This office is the best. Everyone here is extremely helpful and knowledgeable!"
We responded:
"Hi Alexandria, Thank you for the awesome feedback. We are happy to read that our team has been able to provide exceptional service for you. As always, our team is looking forward to your next visit. Hope you visit us again soon!"
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Caleb Dudas

February 26, 2026

5  out of  5
rating by Caleb Dudas
"This office consistently meets my needs and does so in a professional, efficient, and friendly manner. This team genuinely cares about the experience that you have and in my case took every measure possible to ensure that I was satisfied, far beyond what my previous providers were interested in delivering. I would like to also give a special shout out to Jacob Hoerner who has managed my account for multiple years. He is always ready and able to assist with whatever complex needs I throw at him. Could not recommend more."
We responded:
"Caleb, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Hope you visit us again soon!"
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Pete Sanchez

February 26, 2026

5  out of  5
rating by Pete Sanchez
"Talking with Jacob Hoerner was a pleasant experience. He was kind and informative and made me feel confident that I was making the correct choice. I will definitely be recommending friends and family. Top Notch Service!!!"
We responded:
"Hi Pete, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon."
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Hunter Migotti

February 26, 2026

5  out of  5
rating by Hunter Migotti
"Could not have asked for better service! The whole process was quick and easy and the agent provided me with all the information I needed. Highly recommend"
We responded:
"Thank you for the amazing review, Hunter! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Cam Brown

February 23, 2026

5  out of  5
rating by Cam Brown
"The absolute best insurance agent in Maricopa county! Had bounced around previously between Progressive and GEICO but have found the best service here with Bruce and State Farm. He and his dream team including Jacob, Martha, and Jodi are so friendly, honest, and quick to get back to me whenever I need something. On top of just my home and auto, Jacob also got me set up on a life policy, helping give financial protection to my loved ones. Couldn’t be more impressed with this agency!"
We responded:
"Hey Cam, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!"
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Taylor Hall

February 23, 2026

5  out of  5
rating by Taylor Hall
"I just purchased my first truck and I didn’t even to think to put insurance in my budget. Bruce helped me get a cheap insurance plan while also having great coverage for my vehicle. I usually don’t like working with insurance people but he made it quick and easy for me. Definitely recommend these guys."
We responded:
"Greetings Taylor, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. Our goal will always be to provide the best experience and we love knowing yours was no different. It was a pleasure to serve you."
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Michael Carey

February 21, 2026

5  out of  5
rating by Michael Carey
"Very friendly and helpful. Assisted with renter’s insurance. Staff were quick to respond and knowledgeable."
We responded:
"Hello Michael, we are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. Our goal will always be to provide the best experience, and we love knowing yours was no different. See you next time!"
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Eric Coury

February 19, 2026

5  out of  5
rating by Eric Coury
"Have been working with Bruce for a couple years always super professional, responsive, and actually take the time to explain everything so you understand your coverage. They have always made every process easy and stress free for me. If you’re looking for reliable insurance and people who genuinely care about their clients, this is the place to go!"
We responded:
"Wow, thank you for the 5-star review, Eric! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Joseph Marsit

February 19, 2026

5  out of  5
rating by Joseph Marsit
"Had an amazing experience with this company with renters insurance while i rented a place in tempe. Mr. Hoerner helped us out tremendously and made our lives easy and worry free, I would highly recommend using them for renters insurance!"
We responded:
"Thank you for the amazing review, Joseph! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Tanner Jewell

February 19, 2026

5  out of  5
rating by Tanner Jewell
"Jacob Hoerner is an exceptional employee. He was very professional and went above and beyond for us."
We responded:
" Tanner, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Bruce Hoerner’s Team!"
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Holdyn Breck

February 18, 2026

5  out of  5
rating by Holdyn Breck
"Jake from Bruce Hoerner State Farn is the man"
We responded:
"Hello Holdyn, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. We're here for you anytime!"
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Adam Azzam

February 18, 2026

5  out of  5
rating by Adam Azzam
"If you need insurance, you should not go anywhere else. One stop shop, seamless process. Jacob “Jake” helped me out tremendously. Got me the best prices."
We responded:
"Thank you for the amazing review, Adam! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Carson Bachmann

February 18, 2026

5  out of  5
rating by Carson Bachmann
"You’re an amazing person!"
We responded:
"Carson, thank you for your wonderful review of State Farm Agent Bruce Hoerner’s Team!"
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Max

February 18, 2026

5  out of  5
rating by Max
"When my family needed it most, Bruce and his team had my back. 10/10 would recommend, just opened a new life insurance policy for my wife with Jake."
We responded:
"Thank you so much for the 5-star rating, Max! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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aj awosika

February 18, 2026

5  out of  5
rating by aj awosika
"Bruce made the whole insurance process way easier than I have experienced before. He took the extra time to answer all my questions and explain everything clearly. Highly recommend working with him and his team, I will be recommending him to friends and family as well."
We responded:
"aj, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
Profile photo of Gabriel Love

Gabriel Love

February 18, 2026

5  out of  5
rating by Gabriel Love
"I had a great experience working with Bruce Hoerner’s State Farm office. Jacob went above and beyond to help me find the best rates on my auto insurance without cutting corners on coverage. He was patient, transparent, and actually took the time to explain everything instead of just rushing me through the process. You can tell they genuinely care about getting you the right policy, not just making a sale. Highly recommend reaching out to Jacob if you want someone who knows what they’re doing and makes the process easy."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Bruce Hoerner’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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omar duarte

February 11, 2026

5  out of  5
rating by omar duarte
"JACOB HAS BEEN VERY VERY!! PROFESSIONAL DOES NOT WASTE TIME !! HIGHLY RECOMENDED AGENT !! KEEP UP THE GREAT WORK !!"
We responded:
"Wow, thank you for the 5-star review, Omar! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Deanna Longtin

February 4, 2026

1  out of  5
rating by Deanna Longtin
"Worst experience ever and I have had plenty of experience with business insurance companies, coming from a farming and extensive small business background since I was 17. Martha is completely unprofessional and does not take care of business as instructed. Bruce is non-existent in any matters and failed to ever reach out to me regarding our continual dissatisfaction as a client. And after disputing a $216.00 charge, they sent it to collections. Therefore, I hope this review is worth more than that to someone who is undecided about insurance. There are plenty of other offices to go to."
We responded:
"Thank you for your feedback, Deanna. We apologize for any inconvenience you may have encountered with us here at State Farm Agent Bruce Hoerner’s Team. It is our utmost priority to provide exceptional insurance service, and we are terribly disappointed that we did not meet your expectations. "
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Kathie Mitchell

September 5, 2025

5  out of  5
rating by Kathie Mitchell
"I have been a customer of Bruce Hoerner for many years. Whenever I have a need to use my policy, Jody and Martha in the office are simply amazing in taking care of my needs. They are so knowledgable about my coverage and are so polite in getting my problem taken care of."
We responded:
"Thank you for reviewing our State Farm office Kathie! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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chase mabb

July 22, 2025

5  out of  5
rating by chase mabb
"I’ve used them since I turned 16 and got my first vehicle. It’s been 10 years now with them. They never give me any issues and are always easy to work with, especially Martha."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jesse Casillas

July 22, 2025

5  out of  5
rating by Jesse Casillas
"I’ve had an excellent experience working with Jacob and Bruce Horner from State Farm. Both Jacob and Bruce are professional, knowledgeable, and truly care about their clients. I have multiple policies with them, including life insurance, and they’ve made the entire process smooth and stress-free. They took the time to explain my options in detail, ensuring I felt confident in my choices. They’re always quick to respond, answer any questions I have, and follow up to make sure everything is in order. I really appreciate the personalized attention and peace of mind they provide. I would highly recommend Jacob and Bruce Horner to anyone looking for trustworthy, reliable agents who go above and beyond!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Gavin Lintz

July 22, 2025

5  out of  5
rating by Gavin Lintz
"Jacob Hoerner is an amazing agent who was able to get me coverage and answered all my questions. Highly recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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BIgg Ques'

July 18, 2025

1  out of  5
rating by BIgg Ques'
"This company replied saying what State Farm doesn’t offer movers insurance when I just finished up with the same questions in Phoenix at another Statefarm location that says that would be happy to give me a policy. Im sorry your just not a genuine person wanting to do business with me for whatever reason I was on hold for less that 45 seconds to speak with your underwriter."